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CONTACT INFORMATION and CUSTOMER SERVICE
E-MAIL CORRESPONDENCE
gardens@southernexposure.com
Please, include "SESE" in the subject line of all e-mail correspondence. This will help ensure that your message is not caught by our spam filter!
If you are new to us and have questions about variety selection, prices, and cultural information we suggest that you first consult our informative catalog since it will answer many of your questions. E-mail inquiries and comments are always welcome, but please be aware that e-mail correspondence may not be accessed daily at certain times of year. Please use the telephone for time-sensitive matters.
STAFF ASSISTED TELEPHONE HOURS
540-894-9480.
JANUARY through APRIL:
Staff assisted hours are Monday through Friday 11:00 AM to 3:00 PM (Eastern Standard time). Our staff will be happy to assist you in placing your order during peak season. These phone hours are for placing orders or inquiring about the status of an order. At other times (24 hours/day) you may leave your order on our answering machine. To help us serve you better please fill in your order blank completely and have your credit card on hand before you call.
MAY through DECEMBER:
During May through December our staff may be outside in the seed gardens tending crops or processing seed. We answer the phone when possible, but please be prepared to leave your order on our answering machine.
FAX ORDERS
540-894-9481
We welcome fax orders, 24 hours per day, 7 days a week. It is very important that you fill in your order form completely. Order forms which are incomplete may be delayed due to additional processing required or by the need to contact you for missing information. Additional order forms can be downloaded in PDF format.
MAIL ORDERS
Our mailing address is P.O. Box 460, Mineral, VA 23117. It is very important that you fill in your order form completely. Order forms which are incomplete may be delayed due to additional processing required or by the need to contact you for missing information. Additional order forms can be downloaded in PDF format.
VIRGINIA SALES TAX
There is a 5.0% state sales tax on orders shipped to Virginia addresses, unless accompanied by a signed exemption certificate.
PACKING, SHIPPING and HANDLING CHARGES
Packing, shipping and handling charges are based on the size and type of order. Please use the chart below to determine the cost of packing and shipping to each address.
For merchandise totals:
up to $10.00, add $3.50
$10.01 to $30.00, add $4.50
$30.01 to $50.00, add $5.50
$50.01 to $120.00, add $6.50
$120.01 plus, add 5% to subtotal
Orders are shipped in the sequence they are received. During peak season (December through April) allow 7 to 21 days to receive your order from the day you send it. We will notify you if any delay is anticipated. If you have not received your order after 30 days, please contact us and include the date of your order, your telephone number, and let us know if your check has cleared the bank.
We ship the most economical way, usually by the U.S. Postal Service. Customers with Post Office boxes: please include a street address and a daytime telephone number in case we ship by United Parcel Service (U.P.S.).
Bulb Shipments (Seasonal Items): Orders are tallied throughout the year for shipment commencing mid-September and ending late-October. We ship to northern areas first. A free 4 page growing guide is included with your shipment. Bulbs are shipped only within the 48 contiguous U.S. states. Bulb orders received after September 1 are shipped the following year.
Canadian Customers: If only seeds are ordered, add $2.00, otherwise double the shipping and handling rate. Please make payment only with a Canadian Postal Money Order payable in U.S. dollars.
PRIORITY HANDLING SERVICE
Priority Handling guarantees that your order will be shipped by Priority Mail within 48 hours of receipt of your order (Saturday, Sunday and holidays excluded). The fee for this service is in addition to the regular packing and shipping. A daytime phone number required.
Rates are as follows:
For merchandise total:
up to $25.00, add $5.00
$25.01 to $50.00, add $7.50
$50.01 to $100.00, add $10.00
Priority handling on orders over $100.00 is subject to approval.
Note: Priority Handling does not apply to Fall bulb shipments or Spring potato shipments.
SUBSTITUTIONS and BACKORDERS
Substitutions: At least 98% of our seeds and supplies are in stock on a year-round basis. In case we sell out of a seed variety, please let us know if substitutions are acceptable, and we will supply a similar variety if available.
Backorders: If it is necessary to back order an item we will hold your backorder up to a maximum of 45 days, unless other arrangements are made. In the event an item is sold out, we issue a refund or a credit according to your stated preference. Credit card orders are credited electronically to your credit card account. Canadian customers are issued a credit memo.
CUSTOMERS OUTSIDE THE CONTINENTAL UNITED STATES
Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, and APO, FPO addresses: We cannot ship bulbs to these locations.
Canada: If you would like a copy of our catalog please send $3.00 to defray postage and printing costs. Payment must be made in the form of a Canadian Postal Money Order in U.S. funds, or a check in U.S. funds drawn on a U.S. bank, or in cash (U.S. dollars). We cannot ship bulbs to Canada.
All Other Countries: To order our catalog send $5 for air mail delivery or $3 surface delivery. Payment must be in U.S. dollars (cash), international postal coupons, or a check in U.S. funds drawn on a U.S. bank. Before you place an order you will first need to request a copy of our foreign ordering terms. For detailed ordering information send your e-mail inquiry to gardens@southernexposure.com
PAYMENT METHODS
We accept personal checks, money orders, VISA, MasterCard, Discover, and American Express. Your credit card is charged the day your order is shipped, including back-ordered items and seasonal items reserved for later shipment. Your credit card information is secure when you order by phone or fax, but we cannot be responsible for any credit card information submitted by e-mail.
GUARANTEE
We want our customers to be 100% satisfied with our seeds and products. If your purchase proves dissatisfactory we will replace the item or refund the purchase price. For full details see our catalog.
QUESTIONS ABOUT YOUR ORDER?
If you have a question about your order please call us at (540) 894-9480 or send a fax to (540) 894-9481. Please do not use e-mail for time sensitive matters since e-mail may not be checked daily. To locate your order quickly, it is helpful to have your order number, your name and address, and a daytime phone where we can reach you.
WHOLESALE INFORMATION (BUSINESS to BUSINESS)
SEED RACKS for GARDEN CENTERS and HEALTH FOOD STORES
Many varieties of our seeds are now available wholesale to selected retail stores, garden centers, and health food stores. Our attractive seed display unit holds 15 varieties and is designed for countertop display or wall mount. Please call or write for a copy of our wholesale seed packet terms.
MARKET GROWERS
Bulk quantities are available at a discounted price for a limited number of seed varieties. These are listed both in our print catalog and on-line catalog. If you order 10 or more packets of the same item you may take an additional 10% off the retail price of that item.
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